If you’re in the market for an emergency medical alert system, Alert 1 is probably as good a place as any to start. The company has received some very favorable attention for their devices and has some very affordable pricing options as well.

Don’t go spending any money just yet though. Below, we’ll walk you through the information you need to make an informed decision you’ll be happy with.

How Alert 1 Works

alert 1

For the most part, the actual device is fairly standard. It’s the type of pendant that features a simple button the wearer can push when they believe they might be in danger.

Once they push the button down, a trained dispatcher will begin evaluating the situation and then call for help. All dispatchers stay on the line with the user until help arrives. These dispatchers are available 24/7.

While the company itself is constantly testing their own product to ensure it works as planned, they also encourage users to make monthly test calls to test for any issues. Generally, dispatchers will simply confirm the user’s address and that’s the end of it.

The company also has a few other products. One is a mobile unit that the wearer can take out of the house without fear of getting too far away from their base unit. This is great for those who are still very active, especially if they plan on going to the park, hiking or anywhere else where they might not be around a lot of people who could help them.

Mobile and home fall detection devices are also available

Company Background

Alert 1 was started back in 1988 and currently has their headquarters in Williamsport, Pennsylvania. Prior to the current spelling of their name, they went as AlertOne. While they started out locally and eventually moved to serving the mid-Atlantic region, the company currently has customers throughout the United States.

The company was acquired by ResponseLink in 2008 and, in 2014, released an eBook that featured various medical alert stories that their own customers had submitted.

You may have seen Alert 1 featured on Good Morning America or Fox News. They have received an A+ rating from the Better Business Bureau as well.

One really unique feature of the company is that they are one of the few medical alert services that work directly with healthcare professionals throughout the country. Over 10,000 medical professionals have endorsed Alert 1 by recommending it to their patients and serving as preferred partners.

On top of that, some 200,000 households currently have Alert 1 units in them. This is a direct result of how much work the 30-year-old company has done in terms of product development, marketing and relationship building all over the United States.


The basic home unit will cost you $25.95 a month. For the fall detection unit as well, you’ll pay $30.95 a month. If you want the mobile device, it’s $35.95 a month.

As a bundle, you can get the mobile unit and fall detection device for $49.95 a month.

There is no sales tax for any of these and they come with free shipping. If you want a discount, you can pay ahead for as much as a year.

You can also try any of these for 30 days and get your money back if it turns out you want to return it. Once you decide on your choice, you can still cancel at any time without incurring extra fees. In fact, there are no hidden fees to speak of whatsoever.


Good Customer Satisfaction - The company definitely doesn’t lack for fans. They have 97% positive reviews from customers who provided their thoughts to ConsumerAffairs.com. Furthermore, the website recommended them after evaluating a dozen such units from different manufacturers. That speaks volumes for the quality you can expect from Alert 1.

We also love the different products you can choose from. Everyone has unique needs and, with Alert 1, you can customize the manner in which you’ll protect against emergencies.

Affordable Pricing - The pricing is very affordable as well. Although they’re not the cheapest out there, Alert 1 units are also far from the most expensive (and their most basic device is actually pretty close to the bottom).

No Long-Term Contracts - The lack of long term contracts is great. Their money-back guarantee for the first 30 days is hard to turn down too.


No Moneyback Guarantee For Prepaid - That being said, there are some things you need to be aware of where payment is concerned. You can get a money-back guarantee after 30 days, but you won’t be able to get any amount you prepaid for after that.

For example, if you pay a year ahead of time, you can get those first 30 days back, but not the 11 months to follow. That’s why we recommend you just test it out at first to ensure it will be a good fit for you. If it is, then you can make a bigger commitment later and save.

No In-House Monitoring - Alert 1 also doesn’t have their own in-house calling system. A lot of people prefer this from their medical emergency system providers because it suggests that they can insist on better quality control measures over their dispatchers.

There’s definitely some evidence to back this up, but, then again, the company has a very enviable Better Business Bureau rating and has for some years now, so it would appear that this issue may not be relevant. Still, it’s definitely worth pointing out.

Final Thoughts

If not for some of the tricky pricing issues, this product would be extremely easy to recommend for most people. Still, it definitely shouldn’t be seen as an automatic deal breaker either. As we mentioned above, you could certainly end up paying a lot more if you went with one of their competitors, and there’s a good chance you’d be getting a far worse product.

Should you decide that Alert 1 is appealing, take advantage of their 30-day, money-back guarantee. That should give you more than enough time to test out the device and make sure it’s what you want.