Most of us have heard of CVS before. They run pharmacies and drug stores all over the country. While customers go there for all sorts of reasons, many are looking for help with their health.

Being that their roots are in the pharmaceutical industry and that they often assist with getting people healthier, perhaps it’s not all that surprising that they also make a medical alert product for elderly individuals.

With so many options on the market, though, you may be wondering if it’s worth getting such an important item from a company that’s far better known for their drug stores than their high-tech devices.

Let’s take a look.

How CVS Medical Alert Works

cvs medical alert

CVS Medical Alert works with two different components. There’s the pendant that the user carries on their person. It’s small and lightweight, so the owner can wear it as a bracelet or necklace. This little device is also waterproof, which is very important. Bathroom floors can become very slippery, making it all too easy for senior citizens to take a nasty fall when getting out of the tub.

The battery that comes with the pendant should be good for at least four years, if not five.

Then there’s a base with a speaker and “Emergency” button on it. It connects to a standard landline and creates a two-way line of communication.

Should the wearer of the pendant ever find themselves in a medical emergency – maybe they slipped and broke their ankle, for example – they can just hit the button on their pendant and they will immediately be speaking to a professionally trained responder through the speakerphone on the base.

Key Features​

  • Those responders are available 24/7. They’ll even stay on the line with the user until the help they need finally arrives.
  • This device is made with a 32-hour battery back-up too, so if something happens to the electricity supply to your home, it can still provide emergency services if necessary.
  • Also, if the wearer is nearby the base, they can simply hit the “Emergency” button and speak to an agent that way.
  • CVS offers a lifetime warranty on the equipment. To be clear, it’s only for the physical equipment, not the money you pay for using the product on a monthly basis.

Company Background

cvs logo

As you may already know, CVS pharmacy is the country’s largest retail pharmacy chain. Their brand recognition is almost as enviable as the fact that they have well over 7,600 locations which bring in billions and billions of dollars.

Technically, CVS is just 20 years old, but that’s not really accurate. In 1996, the Melville Corporation took on a major reorganization initiative and changed its name to CVS. It was a good move. The rebranding was a massive success and, today, CVS is number 10 on the country’s Fortune 500.

Despite its name, the company doesn’t actually manufacture CVS medical alert. Instead, they merely partnered with a company called Connect America. They provide and support the actual device. Together, the partnership markets the systems directly to potential customers as well as under different types of alliance partner brand-names.

Still, these devices aren’t sold at CVS stores. You’ll need to go through Connect America if you decide on buying one.

Speaking of which, that company got its start back in 1977. Along with their history, the reputation they’ve built in the industry has made Connect America a true pillar of the medical alarms industry.


Unlike a lot of their competitors, CVS didn’t bother offering a number of different options for their product. If you’d like to use the CVS Medical Alert, it’s going to be $29.95 a month. That being said, they’re pretty good about running various sales throughout the year that could also lower your monthly payment substantially. It’s worth calling their sales hotline to find out.

Also, check for prepayment discounts. A lot of companies in this industry will actually charge you less a month if you’ll just pay it ahead of time, usually quarterly or annually.

That being said, you may not want to pay ahead, seeing as how CVS doesn’t demand any contracts get signed. You will have to commit to an initial 90 days, though. After that, though, you can cancel anytime you want.


There’s a lot to like about the CVS Medical Alert, but we’ll start with the price. Given the company’s name recognition, they definitely could’ve asked for a lot more. We also really appreciate that CVS also abstained from forcing users to sign some cumbersome contract.

In fact, they also decided to forego any equipment costs or setup fees. You won’t have any activation fees to deal with either. Again, considering how many customers they win over simply because they have “CVS” in their name, this is pretty impressive.

The device features Braille characters on it, which is another feature we looked favorably on. A lot of other devices out there don’t even bother with this.

Finally, installing the base is pretty easy and all the necessary tools and pieces are included when you place your order. That probably could have gone under the next header, though, if it turns out you just aren’t handy whatsoever.


As we said, if you’re not good with your hands, you’ll need to get someone to handle installation for you. When you consider how many elderly people this entails, it seems somewhat odd that CVS Medical Alert leaves them to handle this essential task.

That 90-day commitment we talked about above is a bit annoying as well. Considering there is no 30-day money back guarantee or anything, a lot of people would prefer to have a much smaller commitment right off the bat so they can experience it first before having to pay.

Final Thoughts

Although you can’t actually buy the product from CVS or take it in for maintenance purposes, the fact that the company is behind this product speaks volumes about it. If you’re looking to maintain your independence while staying safe (or know someone who is) this is a very affordable, dependable way to do so.