FrontPoint Security Review
Frontpoint is a newcomer to the industry, at less than a decade old, but the verdict so far is very encouraging. The company was founded by three home security experts who wanted to take the focus off of scare tactics and put it on emphasizing the benefits of using high-tech security solutions in order to cultivate a satisfied clientele.
Even though the company was only founded in 2007, by 2011 they had already won an Angie’s List Super Service Award. In 2012, they earned the honor of being one of the best places to work in Virginia (think of them as a tiny Google of the home security industry).
There are several aspects that set Frontpoint apart from the giants of the home security establishment, and these will become apparent in this list of pros and cons:
- Simple DIY installation
- Cellular connection for all plans
- Geo-fencing – allows you to activate customized, automated actions upon exiting or entering a user-defined area
- Crash and smash protection – prevents intruders from disabling the alarm system in time to stop the signal to the monitoring service
- Smoke/fire, CO2, and flood monitoring included without extra installation fees
- Superior customer service
- 30-day money back guarantee
- No high-pressure sales tactics
- Three-year equipment warranty compared to lifetime from some competitors
- Necessary to hire a service professional if DIY installation not desired
- Imperfect geo-fencing technology, may result in undesired activation if using multiple devices and one exits or enters a geo-zone
- Short company history – may deter those who prefer a tried and true, established brand name
Frontpoint Security Prices and Packages
Frontpoint offers three pre-configured plans, although you can expand your system by purchasing additional equipment, even after you have activated your service.
|Protection Plan||Interactive Plan||Ultimate Plan|
|100% Wireless and Cellular||Yes||Yes||Yes|
|Crash & Smash Protection||Yes||Yes|
|Email & Text Alerts||Yes||Yes|
|Web and Mobile Access||Yes||Yes|
|Geo Location Services||Yes||Yes|
|Live Video Streaming||Yes|
|Motion Video Recorder||Yes|
|Automated Door Locks||Yes|
Security Equipment Overview
Frontpoint uses the Qolsys IQ Panel, a sleek white touchscreen with a seven-inch 800×480 resolution LCD display. It features a battery backup and internal siren, and even allows you to control your smart home devices. It’s Z-Wave compatible, and takes pictures of people who arm or disarm the system, and when an alarm event happens.
The Qolsys replaces the use of the GE Simon XT; for customers who prefer to continue using their XT, it is still compatible with all of the sensors, but cannot be used with the two-way touchscreen or Talking Remote Touchpad (this allows you to control your system from anywhere in the house).
Another benefit of the Qolsys touchscreen is that it offers capabilities for smart home connection, even for devices which the company does not sell. This is a plus because you can then shop around and make your own decisions, getting the best deal you can find on the Z-Wave compatible equipment you really want.
The wireless sensors are also modern looking, battery-powered, and communicate with the base station, your mobile device, or the monitoring center. A wide range of optional equipment aside from the standard motion sensors is available, including:
- Garage door sensor – $44.99
- Glass break sensor – $74.99
- Smoke and heat sensor – $64.99
- CO sensor – $89.99
- Water and flood sensor – $44.99
- Freeze sensor – $44.99
- Image sensor – $89.99
- Light control – $49.99
- Wireless indoor camera – $179.99
- Wireless outdoor camera – $399.99
How Crash and Smash Protection Works
This system is truly revolutionary, covering a little-considered aspect of home security. One tactic used by intruders is to break in, and then smash the alarm system control panel to prevent it from sending a signal to the monitoring service. Frontpoint has designed their system so that it is automatically put into a special mode upon intrusion – then if you disarm the system, it goes back to normal. If you don’t, the system knows something is wrong and the event is treated as a true emergency. What this does is nullifies a burglar’s efforts to destroy the system, because by this time it will be too late and the signal will already be initiated.
In a Nutshell
While Frontpoint may not be for everyone, with its DIY installation and young history, it does offer many advantages. One significant difference between this company and others is that it offers a true 30-day money back guarantee – virtually unheard of in the industry. You do have to sign a three-year contract but if you’re unhappy within the first month you can return everything and cut loose free and clear.
Between the savings on installation fees, inclusion of fire, water, and medical monitoring in the basic security service pricing, and the company’s already rock solid customer service reputation, Frontpoint is quickly rocketing to the top of experts’ most recommended home security service lists. If you’re comfortable with self-installation, want a range of monitoring services and flexible equipment expandability, and want to support a start-up with a bit of a different attitude and approach, this security system is perfect for you.