There are a lot of companies out there these days that offer medical emergency response services to senior citizens in case the worst should happen. For the most part, it involves a pendant and a speaker, but little else.

LifeFone may be an older company, but they’re definitely staying current with industry trends. Aside from carrying five options – so those with unique budgets and needs don’t have to go without – there’s also a lot of other things to like about LifeFone. Let’s take a look at them.

How Does LifeFone Work?

lifefone system

LifeFone’s setup is nearly the same as practically every other device on the market. The user will receive a pendant that features a button and speaker on it. They’ll also get a base unit that they can install into the wall.

In the case of an emergency, the user will push the button on their pendant or the help button on their wall-mounted unit.

Either way, a signal will get transmitted that connects the base unit to LifeFone’s monitoring station. A trained professional will answer and assess the situation. They will already have access to the Emergency Care Instructions you will have provided them with once you sign up to use the product.

If the trained professional on the other end of the line decides that it’s necessary they call for an ambulance or even just a family member, they’ll stay on the line with you until help shows up.

"On The Go" Service​

There are also two other services worth describing. The first is their “On the Go” Service, which gives you a small mobile device with built-in GPS. This way, you can still get the help you need while at the park or running errands. Basically, you can leave the house without having to worry about an emergency situation rendering you vulnerable.

Fall Detection​

Another fantastic service the company provides is called Fall Detection. If you were to slip and fall, the injury you sustain may keep you from being able to communicate to an operator that you need help. With their Fall Detection Service, though, this type of emergency will put you in immediate contact with an agent from LifeFone. If you can’t respond, they’ll just send medical professionals to wherever your GPS says you are.

Company Background

lifefone web site

Although their product is plenty modern, LifeFone’s history goes back to 1976. Since then, they have helped thousands of customers enjoy a greater sense of independence throughout the country.

Aside from a long history and stellar reputation, LifeFone also has a number of notable affiliations.

For example, they are accredited by Consumer Affairs as a medical alert provider. This independent consumer news and resource website is trusted by countless people the world over for these kinds of unbiased accreditations.

Of course, the company also enjoys an A+ from the Better Business Bureau too, which also carries a lot of weight.

LifeFone has been featured in a number of different publications as well like the National Stroke Association’s magazine, Today’s Caregiver Magazine and the Daily News.

The National Institute of Senior Centers even gave an award to the company—their Certificate of Appreciation—to honor LifeFone’s “commitment to older adults and professionalism in the management of senior centers.”

As you can see, LifeFone hasn’t just been sitting on their laurels for the past 40 years. They’ve been hard at work winning over fans of every stripe.

Cost of LifeFone

You have five different options to choose from with LifeFone. Let’s look at each:

  • At-Home Landline: it costs $24.95 with fall detection being optional.
  • At-Home 3G Cellular: $32.95 (no landline connection needed)
  • At-Home Fall Detection 3G Cellular: $38.95 (includes fall detection and cellular service)
  • At-Home and On-the-Go: $36.95 (includes mobile device with GPS tracking)
  • At-Home and On-the-Go With Fall Detection: $46.95

As you can see, the biggest difference between them is how they connect to the call centers and whether or not Fall Detection is provided.

Oddly, they all have about the same battery life – 30 hours – except At-Home 3G Cellular, which is 60 hours.

The last two have mobile functionality with them – which helps explain their prices – whereas the other two will either need a landline or AT&T 3G service.

Like a lot of companies in this industry, LifeFone offers incentives for paying annually or quarterly instead of monthly.

All units are shipped to you for free. You also get a free 30-day trial, can cancel your service after that at any time and get a lifetime guarantee on all the equipment you order.


Long Battery Life - LifeFone’s base comes with a battery that can power it for 32 hours should something ever happen to your electricity. Furthermore, The LifeFone Response Center will be immediately notified if something like this ever happens so they can help as best they can.

Competitive Prices - Finally, what’s not to love about that pricing? For the features you get, those prices are very competitive, plus you don’t have to sign any long-term contracts and can even try the service out for 30 days before moving forward.

Remote Phone Answering - Although it may not necessarily save your life one day, we really like the Remote Phone Answering Feature on LifeFone. Basically, because the base attaches to your phone line, you can answer it simply by pressing the button on your pendant whenever it rings. Then just treat it like a speakerphone.

Strong Signal From Device - We also like that LifeFone is all about mobility. The base can register a device within 1,500 feet of it. This makes it perfect for those who like to go out back and play with their dog, garden or get the mail without worrying that they’re putting themselves at an unnecessary risk.


The only real con we could think of for LifeFone is that some of their offerings are a bit pricey. That’s not to say they’re not necessarily worth it, just that there are some really great features you may have to forego to stick with your budget, which is too bad.

Final Thoughts

No matter what your budget is, one of the pricing options above should put LifeFone in the running if you’re looking for a medical assistance service. Even the most affordable version is a cut above competitors that charge a lot more.