When more than seven million people use a product, you can bet it definitely brings something special to the table. When that product is a device as important as a medical emergency alert system, it should be even more obvious that the company behind it knows what they’re doing.

Philips Lifeline has received celebrity endorsements from the likes of Leeza Gibbons and Betty White, but is it right for you? Let’s take an in-depth look at this popular option and see what all the hype is about.

How Does Philips Lifeline Work?

The standard Philips Lifeline unit comes with a base that connects to your home’s phone line. A wireless help button is then worn by the user, either as a necklace or a bracelet. As the help button is wireless, it can be taken into the shower or bathtub without any issues. This is extremely important as the wet surfaces in the bathroom make it a very likely place for a fall to occur.

philips lifeline system

With the push of a button, the user will be connected with an emergency responder trained for assessing medical situations and responding appropriately. According to internal tracking, the staff will respond to a Philips Lifeline call within 20 to 30 seconds of the button being pressed.

As with most emergency response services, those working for Philips Lifeline will stay on the line until help comes and they are available 24/7.

The side of the base unit also has a big red button labeled “Help!” that can be pushed by the user as well. Its speaker is also sensitive and loud, which ensures that communication is effortless. This base meets all the relevant ETL standards too.

If something goes wrong with the phone line – like it becomes disconnected – the base will actually let owners know. The same goes for if the battery runs low.

Company Background

philips lifeline logo

Most of you are probably fairly familiar with Philips. The company is known throughout the world for their consumer electronics products.

The Philips Lifeline brand, though, was born in 2006 when Lifeline was acquired by Royal Philips Electronics. However, the Lifeline side of things goes all the way back to 1972, which means the brand has decades of experience in this market.

Cost of Philips LifeLine

Philips lifeline offers three different versions of their medical assistance system, so there is an equal amount of pricing options to choose from.

At the most affordable amount, the unit costs $29.95 a month. However, you’ll also need to spend an additional $50 for installation. This price is more of an approximation though and, actually, it is sometimes waived. There are also a number of other features you can choose from for your installation. That could add up to as much as $40. Again, though, this amount is reportedly waived sometimes.

HomeSafe​ (Landline) - $29.95/month

Includes:

  • 24/7 Monitoring
  • In-Home Communicator
  • Neck Pendant

For their lowest-tier product, HomeSafe, you’ll get a wireless unit that runs through a landline. You get the waterproof pendant/wristband and an in-home communicator. Coverage is limited to the home.  

Upgrade To Wireless Connection - $41.95 per month.

HomeSafe With AutoAlert​ - $44.95 Per Month

Includes:

  • 24/7 Monitoring
  • In-Home Communicator
  • Neck Pendant With AutoAlert

HomeSafe with AutoAlert is also limited to coverage at home. However, it also provides users with a fall detection feature which is extremely helpful and could make all the difference in the worst case scenario. It has to be worn as a pendant, though.

Upgrade To Wireless Connection - $56.95​

GoSafe​ - $54.95 Per Month

​Includes:

  • ​AutoAlert Fall Detection
  • GPS Tracking (detects your location during emergencies)
  • Pendant With Two-Way Voice Communication
  • 24/7 Monitoring

Finally, GoSafe is their premier product, which will cost you $54.95 a month. With this one, you’ll get the AutoAlert fall detection we mentioned above. This one can work outside of the house, but it’s also GPS-enabled, which is a huge advantage. That means the wearer can leave their house and, should something go wrong, help will be on the way even if they can’t necessarily speak to the operator.

Upgrade To Wireless Connection - $64.95​

As we touched on earlier, there are all kinds of extra features that may be necessary, so these prices are really more of the “starting at” variety.

It’s definitely true that Philips Lifeline costs a bit more than most competitors too. At the same time, the fact that they have more than seven million customers should speak to the fact that the price tag obviously isn’t keeping customers at bay.

Pros

Reputable Company - One big pro with this product is simply brand recognition and the confidence that should come from knowing there are literally millions of people throughout the country who depend on this unit every single day. Few competitors can get anywhere near to boasting those kinds of numbers, which should help put your mind at ease a bit.

No Long-Term Contracts - While it’s true that the prices for these products aren’t the cheapest out there, we like that Philips doesn’t force users to sign a long-term contract either. You actually get to pay month to month and can cancel anytime you like. Just give 30 days’ notice first.

Mobile Device Includes Fall Protection and GPS Tracking - Also, it’s not like you’re paying those higher prices for a brand name and nothing else. Their GoSafe product is revolutionary for the way it allows wearers to enjoy complete and total independence outside the home without having to put themselves unnecessarily at risk.

Cons

High Prices - That being said, a major drawback of the Philips Lifeline is definitely the prices. We appreciate that some of the initial costs may get waived, but if you’re really trying to keep to a budget, those numbers may scare you off.

No Prepayment Discounts - While $29.95 isn’t bad for their most basic offering, it’s also a bit disappointing that they wouldn’t offer any types of discounts for those who can pay a large sum upfront. This is an extremely common option in the medical emergency alert service industry.

Final Thoughts

There’s no doubt that Philip Lifeline is one of the best-reviewed product lines on the entire market and it’s for good reason. Amongst other things, if you want a sense of security that will follow you wherever you go, Philips Lifeline only has a few competitors.

Even though their prices may be a bit steep, keep in mind that you can also cancel at any time and downgrade to something more affordable if you want.

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